DR J & COLLEAGUES

1. Consultation Location & Scope of Service 
Outpatient consultations are conducted via Microsoft Teams video and in person at Regus, Cromwell House, Crusader Road, Off Tritton Road, Lincoln, LN6 7YT.

Dr J and Colleagues do not provide inpatient, emergency, or crisis services.

 

2. Consultation Fees & Payment Terms

Full list of consultation fees: All Consultations | Dr J and Colleagues

Full payment is required at least 72 hours prior to your appointment. Payment can be made via invoice or over the phone.

Fees include:

A clinic assessment letter sent to your GP

Requests and referrals for further investigations (e.g. blood tests, scans)

Please note: NHS GPs and services will usually facilitate these investigations. However, if this is not possible, you may be required to fund them privately.

 

3. Cancellation & Refund Policy

A 2% administration fee applies to all payments and will be deducted from any refund issued

Cancellations made more than 72 hours prior to the appointment will receive a full refund, minus the administration fee

Cancellations made less than 24 hours before the appointment are non-refundable

 

4. Chaperones

Consultations are typically conducted one-to-one initially. Patients may request for a relative, friend, or carer to join later in the session.

Chaperones are not routinely provided and are the responsibility of the patient or carer. If you require a chaperone and are unable to arrange one, please inform the secretary in advance.

An administrator will be present at reception during in-person clinics.

5. Patients Under 18

Patients under the age of 18 must be accompanied by a parent or nominated carer.

 

5. Chronic & Enduring Conditions

For some chronic or complex psychiatric conditions, it may be more appropriate for care to be provided by an NHS Community Mental Health Team or another specialist (e.g. psychotherapist or counsellor).
Dr J and Colleagues will advise if this applies.

 

6. Clinical Guidance & Recommendations

All assessments and treatment recommendations follow National Institute for Health and Care Excellence (NICE) guidelines. Homepage | NICE
Further investigations, therapies, or interventions may be recommended where clinically appropriate.

 

7. Communication with GP & Access to Records

With your consent, clinic letters following both initial and follow-up appointments will be shared with your GP or referring clinician.

Dr J and Colleagues also have access to the NHS Spine. Once a referral is received, we may contact your GP directly to request a copy of your Summary Care Record (SCR) to support safe and effective care.

Alternatively, patients may obtain a copy of their SCR from their GP and provide this to us.

 

8. Safeguarding

In line with General Medical Council (GMC) guidance, doctors have a duty to raise and act on safeguarding concerns. Home - GMC

In rare circumstances, this may involve contacting third parties such as safeguarding boards or social services. This will always be discussed with you where possible.

 

9. Standard of Care

Although consultations are provided privately, the standard and quality of care are equivalent to those expected within the NHS.

 

10. Concerns & Complaints

If you have any concerns or complaints, we encourage you to raise these initially with Dr J and Colleagues or the secretary: Complaints Department: drsj.complaints@nhs.net

 

11. Contact Details

The secretary can be contacted:

Monday to Friday, 9:30am – 5:00pm

Phone: 01522 454373

Email: secretary@drsj.co.uk

 

12. Emergency & Crisis Support

Dr J and Colleagues do not provide emergency services.

If you are in crisis (e.g. feeling suicidal, at risk of harm, or concerned about others), please:

Contact your GP or out-of-hours service

Call NHS 111

Attend your nearest A&E department

Contact your local NHS Mental Health Crisis Team

Examples:

Lincolnshire: 0303 123 4000 (24/7)

Nottinghamshire: 0300 300 0131