Provide Us 72 Hours' Notice

If you can no longer attend your appointment, please let us know at least 72 hours in advance so we can offer your appointment to another patient.
 

Missed Your First Appointment?

If you do not attend your appointment without giving 72 hours' notice, it will be recorded as a Did Not Attend (DNA). For private appointments, the full appointment fee will apply.
 

Repeated Non-Attendance

A second consecutive missed appointment may result in you being discharged from our service. NHS patients can be re-referred by their GP, while private patients can self-refer in the future.
 

Exceptional Circumstances

We understand that emergencies can happen. In exceptional situations, such as hospital admission or bereavement, each case will be reviewed individually by our Clinical Lead.