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Patient-Centred Mental Health Care
Putting your individual needs, experiences and wellbeing at the heart of your care.
At Dr J & Colleagues, we believe that high-quality mental health care starts with listening to and understanding each individual. Every patient brings their own experiences, circumstances and goals, which is why we take a personalised approach to assessment, diagnosis and ongoing care.
Whether you access our services privately or through an NHS pathway, our aim is to provide a supportive experience where you feel listened to, respected and involved in decisions about your care.
What Patient-Centred Care Means to Us
What Does Patient-Centred Care Mean?
Patient-centred care means looking beyond a diagnosis and considering the individual as a whole. We aim to understand your concerns, experiences and priorities so that the care you receive is appropriate to your individual needs.
Our clinicians work collaboratively with patients, providing clear information and involving you in conversations about assessment, treatment and the next steps in your care.
We Listen
We take time to understand your experiences, concerns and what you hope to achieve from your care.
Individualised Care
Assessments and treatment recommendations are based on your individual circumstances and clinical needs.
Shared Decisions
We provide clear information so you can be involved in decisions about your treatment and care.
Respect & Compassion
Every patient should feel respected, listened to and treated with dignity throughout their experience with us.
Your Journey With Us
Supporting You Throughout Your Journey
Patient-centred care isn't limited to the consultation itself. We aim to provide a clear and supportive experience throughout your journey with Dr J & Colleagues.
Getting Started
Clear information to help you understand our services and the options available to you.
Your Assessment
Time to discuss your experiences, concerns and relevant history with an experienced clinician.
Understanding Your Outcome
Your clinician will explain the outcome of your assessment and answer questions you may have.
Next Steps & Support
Where appropriate, we'll discuss treatment, medication, recommendations or other support that may benefit you.
Accessible Care
Care That Works Around You
Accessing mental health care should be as straightforward as possible. We offer both remote video consultations and face-to-face appointments, helping patients access care in the way that is most appropriate for them.
We are also committed to making our services accessible and providing reasonable adjustments where appropriate. If you have specific accessibility or communication requirements, we encourage you to let our team know.
Working Together
A Collaborative Approach to Care
Good mental health care often involves collaboration. Depending on your individual circumstances and with appropriate consent, this may involve communicating with GPs, other healthcare professionals and relevant services involved in your care.
Our approach is focused on maintaining continuity, sharing appropriate information securely and helping patients understand what happens at each stage.
Our Commitment to Patients
At Dr J & Colleagues, we want every patient to feel confident in the care they receive:
✓ To listen and treat you with respect
✓ To provide safe, evidence-based care
✓ To communicate clearly and openly
✓ To involve you in decisions about your care
✓ To protect your privacy and confidentiality
✓ To continually improve our services through feedback
